Privacy policy

What awardlanes collects, why we use it, where it runs and how to request deletion.

Updated Nov 8, 2026. The operational security and privacy details are on Security and privacy.

What we collect

Pages viewed, clicks, scrolling, campaign tags, browser and device details, and an IP address used for rough location and bot detection.
If you give us an email, the address, states selected, downloads and first and latest visit sources.
For an account, your email, optional name and brokerage details, states, invited teammates and copies of emails we send.
Reports, feedback, bookings and optional screenshots that you submit.

How we use it

We use this information to show the lanes and exports you ask for, start and operate an account, answer reports and calls, protect the service, measure use and improve the product. We do not sell your data or give your email to vendors on your lanes, other brokers or USDA.

PostHog records analytics and session replay. Password fields and fields marked sensitive are masked; other form entries, including email, may appear in a replay.

Assistant connections

If you connect awardlanes to Claude, ChatGPT, Claude Code or Cursor, we store only hashed connection access and refresh tokens, the client and grant records needed to rotate or revoke them, and a log of each tool name, result count and whether the free sample gate applied. We use those records to authenticate requests, protect the service and understand connector use; tool-call logs carry your account id and are tagged as test traffic when the account is a test account.

Revoke the connection from your assistant, or email data@awardlanes.com from the account address. Revocation disables its access and refresh tokens.

Where it runs

The site, app and database run in northern Virginia in the United States. Analytics and session replays run in Frankfurt, Germany.

This website, awardlanes.com: Ashburn, Virginia (US)
The app, app.awardlanes.com: Ashburn, Virginia (US)
The app's backend and database: US East (N. Virginia)
Files you upload: US East (N. Virginia)
Analytics and session replay (site and app): Frankfurt (Germany)
Email to you from updates.awardlanes.com: sign-in codes, the weekly feed, trial emails: US East (N. Virginia)
Sign-in codes we email you, until our own sender is switched on: US East (N. Virginia)
Our internal alerts to our own inbox: US East (N. Virginia)
Payments: Region not confirmed
Email you send to an @awardlanes.com address: Region not confirmed
The weekly data run: Ashburn, Virginia (US)
The data run's files: Global: Tigris distributes the data across its regions, not one fixed place

The providers that process data for us, with their own policies, are listed on Security and privacy.

Cookies and your choices

We use first-party cookies for the guest identity, attribution and PostHog analytics. There are no advertising cookies.

al_gidA random guest ID that ties your visits to the site and the app together.400 days
al_ftWhere your first visit came from: campaign tags (utm_*), the referring site and the page you landed on.400 days
al_ltThe same for your latest visit that came from a campaign link or another site.400 days
al_ridA recipient ID, when you arrive from a link in one of our emails.400 days
al_statesThe states you picked in a territory box or that came in a link (for example TX-OK), so the next page shows lanes for the same states and a trial you start keeps them as your territory.400 days
al_exitWhether you've already seen the one-time offer that appears when you seem about to leave, given us your email in it, or asked for a call, so we don't show it again. A copy is also kept in your browser's local storage.400 days
al_botSet only when our server thinks the visitor is a bot, crawler or data-center client, so analytics can tell them apart.30 days
ph_…_posthogPostHog's own visitor and session ID.PostHog

Access or delete your data

Email data@awardlanes.com from the address you used with us, or write to Helios One Oy, 3075 Clay St, San Francisco, CA 94115. Within 30 days we delete your account and linked captures, saved states, reports, bookings, sent-email copies, PostHog person profile and replays, except records the law requires us to keep, such as invoices.

Questions about this policy can go to data@awardlanes.com.